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Lunar Tools partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local couriers - allowing us to ship directly to your door and proudly offer flat rate world-wide shipping.
Our delivery will take 7-14 days; However please expect 4-8 weeks of delivery (Due to the COVID-19 situation) we ship your order and provide the tracking number within 24 hours, it is the shipping carriers and the government who will decide when to deliver your order.
You will be charged when your order and all payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or canceled.
Shipping Process
We start working on your order immediately, so we are unable to make any changes to an order after it has been placed (including address changes). We will only ship to the address provided at check-out. You will only be charged for the items that are shipped, along with applicable shipping and tax rates.
Once your order has shipped, you will receive a Shipping Confirmation email.
We only ship during business days and do not ship on Saturdays or holidays.
We require between 1-2 working days on average to fulfill your order and some items may take longer especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues. Orders are shipped out for delivery as soon as the stock availability is confirmed.
For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.
Deliveries
Once your order is shipped, depending on your country or region, estimated delivery time is between 7 to 21 business days. Specific delivery dates are not provided nor guaranteed.
We offer the following delivery estimates, by country, for your reference:
United States: 7-14 days
International Shipments
Canada: 7-15+ days
United Kingdom: 7-21 days
Australia: 5-14 days
Europe: 7-21+ days (varies widely by importing country)
*Note: The days listed above are only estimates in business/working days. While we will do all that we can to make sure you order is delivered on time, Lunar Tools cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.
Duties, Taxes, and Other Fees:
International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Lunar Tools has no control over these charges, nor can Lunar Tools predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.
Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information.
Lost/Stolen/Damaged Packages:
Lunar Tools is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.
Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at info@lunartools.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.