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All orders are sent to our warehouse for shipping and handling on the same day. Cancellation is subjesct to discretion and confirmation from our customer service department. There is a mandatory cancellation fee of $20.
https://lunartoolshq.com/pages/contact-us
*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW THE LINK ABOVE TO HAVE YOUR RETURN REQUEST REVIEWED ***
Requests for returns must be made within 7 days of receiving your order.
If you need to return your order, please read the following instructions carefully:
REASONS WHY YOU WANT TO RETURN OR EXCHANGE YOUR ORDER
You received the wrong item
We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please send a photo of the incorrect item they received to info@lunartools.com and one of team will follow it up for you.
You received a damaged/faulty item
Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it, or throw/give it away. The only thing we need you to do is send us a support email (info@lunartools.com) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP.
If you meet the above criteria please shoot us an email to info@lunartools.com
WE DO NOT ACCEPT RETURNS OR EXCHANGES IF
You want a refund/return because you "changed your mind". We manufacture on demand and therefor we cannot accept returns with that inquiry.
You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
The item(s) have been used or broken
The item(s) have been altered in any way
The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
The item(s) do not have the original packaging
The item(s) were a Sale item
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.